Privacy Policy - House of Matcha

Privacy Policy

PRIVACY POLICY

Overview

This website is operated by House of Matcha INC. Throughout the site, the terms “we”, “us” and “our” refer to House of Matcha. House of Matcha offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

If you have questions or concerns regarding this statement, you should first contact House of Matcha via the contact us page or at info@houseofmatcha.jp.

Our Commitment

We are committed to keeping your personal identity safe. Your information is used to provide the Services and assist in providing you with a more personalised online experience. In addition, we may monitor customer traffic patterns and site usage to help us better develop the content, design, and layout of the overall Website and to provide better service. We do not sell or otherwise give away our customer information for commercial profit to third parties for their promotional purposes. 

Information We Collect

Personal Information: We receive and store any information you have submitted on the Website or provided to us. On some pages, you can buy products, make requests, and register to receive materials. The types of personal information collected are:

  • Name
  • Postal Address
  • Email Address
  • Phone Number
  • Questions and comments or any other communications with us

Generic Information, Cookies and Web Beacons: When you visit the Website or use our Service, we may passively track generic information on your computer and Internet connection, such as the IP address of your computer and/or Internet service provider, the date and time you access the Website, the Internet address of websites from which you link to our Website, the computer technology you are using and your movements and preferences on our Website (“Generic Information”). To do this, we may use web beacons and “cookies,” or small data files stored on your computer's hard drive, to collect such information. In some instances, we also use web beacons and cookies to collect information in connection with future visits, to recognise you as a previous user, to know when you are interacting with our platform application or to otherwise track your activity on our Website. If you follow a link to the site from an affiliate or promotion, we store information about your arrival from that affiliate or promotion in a session cookie. However, our cookies do not contain any personally identifiable information. Most web browsers automatically default to accept cookies. If you don't want to accept cookies, you can modify your Internet browser's settings, however, doing so may impact your ability to fully utilize our Website and Services. 

Information Usage

When you place an order, we use your personally identifiable information to process and fulfill your order and to notify you of its status. We may also refer to such personally identifiable information in an effort to better tailor our Services to your needs. Occasionally, we may email you about important changes to our Website, new services, and special offers.

From time to time, we may provide you the opportunity to participate in contests or surveys. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). If we use a third-party service provider to conduct these surveys or contests, that company is prohibited from using our users' personally identifiable information for their promotional purpose. If you contact us we may post your comments on our Website or on promotional materials. We may also use your information for press related matters.

We use the information you provide about someone else only to ship and confirm the delivery. We do not share this information with outside parties, except to the extent necessary to complete that order. When Customer Service receives questions over email, they use these email addresses only to reply to customers. Such addresses are not used for any other purposes and are not shared with any third parties for their promotional parties.

We use generic information to track the use of the Website and the Services and for other internal purposes, such as providing, maintaining, evaluating, and improving the Services and the Website.

We never use or share the personal information provided to us in ways unrelated to the ones described above without providing you an opportunity to opt out. 

Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Modifications to The Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Disclosure to Third Parties

Your personal information is yours and we do not sell, trade, or rent any of it without your permission and we do not share it with any third party except as provided below:

Service Providers and Agents:  House of Matcha uses third parties to perform functions on its behalf. Examples include: processing credit/debit card payments for services rendered, providing customer support, shipping and fulfilling orders, sending postal mail and email, providing marketing assistance and analyzing aggregate data. These third party providers have access to personal information needed to perform their functions but none of these third parties are authorised to use your information for their promotional purposes.

Aggregated Data: We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties that we collaborate with or engage in the course of business. These statistics do not include any personally identifiable information.

Business Transaction: In the event that House of Matcha goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets (a “Business Transaction”), your personally identifiable information will likely be among the assets transferred. We may share or transfer your information in connection with such Business Transaction.

Legal Disclosure: House of Matcha reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, prevent fraud and/or to comply with a judicial proceeding, subpoena, court order, or legal process served on our Website. 

How to Access/Change Your Information

If you need to change your information, visit the Edit Profile page under the account/addresses section. We safeguard this procedure by requiring password granted access. 

Your Password

We suggest that you keep your password private and avoid disclosing it to any third parties. If others have access to your password, the possibility exists that your personal information could be accessed and compromised. 

Securing Your Information

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. All servers are protected by firewalls in secure facilities. However, while we strive to protect all customer information that is in our possession, no method of transmission of information over the Internet is 100% secure. You can help ensure that your personal information is protected by not sharing your Website password with any other individual, or otherwise allowing others access to your customer account. 

Internet Browser

If your web browser does not permit a secure connection, we will not accept your personal information, including credit/debit card numbers. Your browser should display a padlock or key icon in the margin of your web browser when a secure connection is made. In addition, the URL bar at the top of your browser should show the Website address preceded by the characters’ "https" instead of the usual "http." In some browsers, the URL bar will flash green when the secure connection is made. 

Changes to This Privacy Policy

Your continued use of our Services or Website means you consent to our collection and use of this information. If we amend our Privacy Policy, we will post the changes on this page so that you are always aware of what information we gather, how we use it, and under what circumstances we disclose it. We suggest that you check this page on occasion to keep up with our most current policies. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Security

All credit card transactions are implemented under industry standard encryption.

 For credit card transactions we use a third party processor (e.g. PayPal) and/or payment gateway (e.g. Shopify payments) that we may change from time to time so that:

(a) payments are processed in real time; and

(b) we do not have access to your credit card numbers.

We use database management system to store most of the personal information and it contains security features, such as encryption, firewall and anti-virus, to ensure the protection and integrity of our data.

Anonymity and Pseudonymity

You may interact anonymously or by using a pseudonym, for example when you:

(a) call us;

(b) use our online forums that does not require membership; or

(c) email us,

and you may refuse to give your details.

You must provide your personal information when you:

(a) purchase goods that require delivery;

(b) register for membership and/or log into our website;

(c) sign up for mailing list;

(d) lodge a complaint; and

(e) are required to provide personal information under the law.

Direct Marketing to You

We will not send you unsolicited commercial electronic messages in contravention of the Spam

We may use the non-sensitive information you gave us for the purpose of promoting and marketing our Business to you if we:

(a) use the information that you reasonably expected us to use for promoting and marketing our Business to you; and

(b) provide you a simple method to opt-out.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Indemnification

You agree to indemnify, defend and hold harmless House of Matcha and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 5866 Carmen Ct East Orchard Lake Michigan US 48324.

Contact

If you have questions or concerns regarding this statement, you should first contact House of Matcha via the contact us page or at info@houseofmatcha.jp.